Lizeth A.
About Lizeth A.
Lizeth A. is a Senior Customer Success Manager with extensive experience in customer success and software implementation. She has a background in mentoring marathon participants and promoting running brands, alongside a diverse professional history in various roles across multiple organizations.
Work at TeamSnap
Currently, Lizeth A. serves as a Senior Customer Success Manager at TeamSnap, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among users. Her experience in customer success enables her to effectively address client needs and foster long-term relationships.
Previous Experience in Customer Success
Before joining TeamSnap, Lizeth A. worked at several organizations in customer success roles. She was a Customer Success Manager at Knowde from 2022 to 2023 and at Formstack from 2020 to 2021. Additionally, she served as an Implementation Manager at PatientPop Inc. from 2018 to 2020. Her diverse experiences contribute to her expertise in managing customer relationships and implementing software solutions.
Background in Law and Production
Lizeth A. has a background that includes working as a Paralegal at Inner City Law Center from 2015 to 2017 in Los Angeles, CA, and as a Production Assistant at Cal Performances from 2010 to 2014 in Berkeley, CA. These roles provided her with valuable skills in organization and communication, which she applies in her current customer success endeavors.
Education and Expertise
Lizeth A. earned a Bachelor of Arts (B.A.) in Media Studies and Public Policy from the University of California, Berkeley, where she studied from 2010 to 2013. This educational background supports her understanding of customer dynamics and effective communication strategies. Additionally, she possesses six years of experience in SaaS, focusing on customer success and software implementation.
Community Engagement and Mentorship
Lizeth A. is passionate about building community through sports. She has mentored participants in the Nike Women's Marathon Project, guiding them through their training journeys. Her previous role as a global ambassador for New Balance Running allowed her to promote the brand and engage with the running community, further demonstrating her commitment to fostering connections through athleticism.