Nichelle Evans
About Nichelle Evans
Nichelle Evans is a Project Manager in the Program Management Office at TeamSnap, where she has worked since 2021. She has a strong background in customer insights and voice of the customer, which informs her project management approach and aligns projects with strategic priorities.
Current Role at TeamSnap
Nichelle Evans currently serves as a Project Manager in the Program Management Office at TeamSnap. In this role, she is responsible for defining and managing program scope, detailed planning, change management, and risk mitigation. She has been with TeamSnap in this capacity since 2021. Nichelle prepares and presents project performance updates to business stakeholders, which highlights her communication skills and ability to align projects with strategic priorities across the TeamSnap portfolio.
Previous Experience at TeamSnap
Nichelle Evans has a comprehensive work history at TeamSnap, where she held several positions. She worked as a Customer Support Agent from 2013 to 2015, then progressed to the role of Customer Support Team Lead/Senior Support Agent from 2015 to 2018. Following that, she served as a Customer Insight Analyst/Voice of the Customer from 2018 to 2021. Her experience in these roles contributed to her strong background in customer insights and voice of the customer, which informs her approach to project management.
Educational Background
Nichelle Evans has a diverse educational background. She studied at Washington State University Global Campus, where she earned a Bachelor's in Business with a focus on Management and Operations from 2013 to 2015. Prior to that, she attended Green River College, achieving an Associate of Arts (AA) with High Honors in Business/Accounting in 2012. Additionally, she studied Computer Science at San Joaquin Delta College in 1991, California State University-Long Beach in 1993, and Shoreline Community College from 1987 to 1989.
Skills and Expertise
Nichelle Evans possesses a strong background in customer insights and voice of the customer, which significantly enhances her project management capabilities. Her experience in customer support roles has equipped her with valuable skills in communication and stakeholder engagement. Nichelle's expertise includes program scope definition, detailed planning, change management, and risk mitigation, which are critical components of successful project management.
Career Progression
Nichelle Evans has demonstrated a clear trajectory of career growth within TeamSnap, transitioning from customer support roles to project management. This progression showcases her adaptability and commitment to professional development. Her ability to leverage her customer support experience in project management roles has allowed her to align projects with organizational priorities effectively.