Nicola Day
About Nicola Day
Nicola Day is a Customer Success Specialist with a background in sports science and data visualization. She has held various roles in sports technology and customer service, and she has a personal interest in cycling, triathlon, and camping.
Current Role at Teamworks
Nicola Day serves as a Customer Success Specialist at Teamworks, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. Her responsibilities include addressing client inquiries, providing support, and facilitating communication between clients and the internal team.
Previous Experience in Sports Science
Nicola Day has a background in sports science, having worked in various roles that contributed to her expertise. She interned at Science Of Fitness as a Sports Science Intern for four months in 2020. Following this, she joined Smartabase as a Sports Science Consultant Intern for three months in 2021. She later transitioned to a Help Desk Officer role at Smartabase, where she worked for one year from 2021 to 2022.
Education and Qualifications
Nicola Day studied at The University of Queensland, where she earned a Bachelor of Exercise and Sports Science with Honours from 2017 to 2021. Her education provided her with a solid foundation in sports science principles and practices. Prior to university, she attended Brisbane Girls Grammar School from 2012 to 2016.
Skills and Interests
Nicola possesses skills in quantitative research, which enhance her capabilities in sports science. She has a strong interest in data visualization, particularly within sports technology. Outside of her professional pursuits, she enjoys cycling, triathlon, and camping.
Customer Service Experience
Before her current roles in sports science, Nicola worked at Coles as a Customer Service Supervisor from 2017 to 2021 for four years. This experience provided her with valuable skills in customer service and management, which she applies in her current position.