Lawrence Cox
About Lawrence Cox
Lawrence Cox is the Lead Federal Innovation Specialist at Technology Transformation Services in Washington, D.C., with a background in product management, strategy, and call center operations.
Lead Federal Innovation Specialist at Technology Transformation Services
Lawrence Cox serves as the Lead Federal Innovation Specialist at Technology Transformation Services (TTS) in Washington, District of Columbia. In this role, he is responsible for leading innovation initiatives and strategies to enhance federal services. His work involves collaborating with various government agencies to introduce innovative solutions that improve service delivery. Lawrence's expertise in managing and deploying cutting-edge technologies is critical to achieving TTS's mission of transforming public service through innovation.
Director of Product Management & Strategy at National Apartment Association
From 2018 to 2021, Lawrence Cox worked at the National Apartment Association (NAA) as the Director of Product Management & Strategy. During his tenure, he oversaw the development and execution of product strategies aimed at enhancing the association's service offerings. Lawrence played a pivotal role in setting precise goals and objectives for his team, driving innovative solutions to meet the needs of the apartment industry. His leadership ensured that the NAA delivered high-quality products that supported its members effectively.
Call Center Director at Daon
Lawrence Cox held the position of Call Center Director at Daon, a biometric identity technology company, for five months in 2017-2018. In this role, he managed the call center operations, focusing on performance metrics and the continuous improvement of service delivery. He implemented strategic planning processes and resources to achieve both qualitative and quantitative targets, enhancing the overall efficiency and effectiveness of the call center.
Educational Background in Human Resource Management and Business Administration
Lawrence Cox earned a Master of Science in Human Resource Management from Capella University, fine-tuning his skills in managing human resources and organizational behavior. He also holds a Bachelor of Business Administration (B.B.A.) in Management and an Associate of Arts in Business Administration from American InterContinental University. His educational background has equipped him with comprehensive knowledge in management practices, strategic planning, and business operations, reinforcing his capabilities in leadership roles across different industries.
Experience in Call Center Management and Trend Analysis
Throughout his career, Lawrence Cox has amassed extensive experience in call center management and trend analysis. He has managed inbound and outbound call centers, focusing on performance metrics and continuous improvement. His roles included monitoring and analyzing call center trends, implementing new and updated Key Productivity Indicators (KPI), and coordinating strategies to enhance team capabilities. Lawrence has also built incentives and motivation programs to maximize team efficiency, productivity, and performance, thereby achieving set goals within the mandated budget.