Katherine B.
About Katherine B.
Katherine B. serves as the Director of Ecommerce Operations at Tecovas, a position she has held since 2023. With a background in customer experience and a focus on process improvement, she has developed her career at Tecovas over several years, holding various roles that enhance customer service and operational efficiency.
Work at Tecovas
Katherine B. currently serves as the Director of Ecommerce Operations at Tecovas, a position she has held since 2023. Prior to this role, she worked in various capacities within the company, including Senior Manager of Customer Experience Operations from 2021 to 2023, and Customer Experience Manager from 2018 to 2020. Her career at Tecovas began in 2017 as a Customer Experience Associate, where she developed foundational skills in customer service. Katherine has also held the position of Director of CX Operations for a brief period in 2023.
Education and Expertise
Katherine B. holds a Bachelor of Business Administration (B.B.A.) degree from The American University of Rome, where she studied Business Administration and Management. Additionally, she earned a Bachelor of Business Administration (BBA) in Marketing and Management from Texas Tech University - Rawls College of Business, completing her studies in 2014. Her educational background supports her expertise in ecommerce operations, customer experience, and strategic process improvement.
Background
Katherine B. has a diverse professional background with experience in customer experience and sales. Before joining Tecovas, she worked at TrendKite as an Account Executive and at SHI International Corp. as a Senior Inside Account Executive. She also gained experience as a Lead Brand Ambassador at Amazon.com and as a Consultant at Jenny Craig. Her roles have consistently focused on enhancing customer service and operational efficiency.
Achievements
Throughout her career, Katherine B. has demonstrated a strong focus on process improvement and strategic relationship development in ecommerce operations. She specializes in delivering exceptional customer service in fast-paced environments and has proactively innovated and implemented unique strategic processes to increase efficiency and productivity. Her contributions at Tecovas reflect her commitment to enhancing customer experience.