Carlos Bueno
About Carlos Bueno
Carlos Bueno is a Technical Support Engineer specializing in ML Ops at Tecton, where he has worked since 2023. He has a diverse background in technical support and customer advocacy across various companies, including Mobimax, Zendesk, and TOPdesk.
Work at Tecton
Carlos Bueno has been employed at Tecton as a Technical Support Engineer specializing in ML Ops since 2023. His role involves providing technical support and solutions related to machine learning operations, contributing to the efficiency and effectiveness of the company's offerings in São Paulo, Brazil.
Previous Experience in Technical Support
Prior to joining Tecton, Carlos worked at Mobimax as an I.T. Tech Support for seven months in 2018. He also held various positions at TOPdesk, including Technical Product Specialist, Service Management Consultant, and Software Solutions Analyst, where he gained extensive experience in IT service management and customer solutions.
Education and Expertise
Carlos studied Information Technology at Senac Brasil, achieving a degree in Analysis and Systems Development from 2017 to 2019. He also completed a Computer Networks Technical Course at CEAP - Centro Educacional Assistencial Profissionalizante from 2014 to 2016. His educational background supports his skills in networking, Agile methodologies, and technical solution design.
Background in Customer Advocacy
Carlos served as a Customer Advocacy Specialist at Zendesk from 2021 to 2023, where he focused on enhancing customer experiences and addressing client needs. His experience in customer advocacy complements his technical skills, enabling him to effectively support clients in utilizing technology solutions.
Integration and Customization Skills
Carlos has experience in integrating TOPdesk's SaaS ITSM Solution with other SaaS solutions, including Jira, Zendesk, and SAP. He enjoys working on complex integration and customization cases, helping customers optimize their use of technology to meet their specific needs.