Joon Lee
About Joon Lee
Joon Lee is the Head of Support at Tecton, where he has worked since 2024. He has extensive experience in technical support and management, having held various leadership roles at companies such as Hortonworks, Cloudera, and JFrog.
Current Role at Tecton
Joon Lee serves as the Head of Support at Tecton, a position he has held since 2024. In this role, he is responsible for overseeing support operations and ensuring customer satisfaction within the San Francisco Bay Area. His leadership focuses on optimizing support processes and enhancing the overall customer experience.
Previous Experience in Technical Support
Prior to his current role, Joon Lee accumulated extensive experience in technical support across various organizations. He worked at Hortonworks as Manager of Technical Support for five months in 2018, followed by a year as Senior Manager of Technical Support at Cloudera from 2019 to 2020. Additionally, he held the position of Head of Support at Privacera from 2020 to 2022 and served as Head of Support Engineering at Alluxio, Inc. from 2022 to 2024.
Education and Expertise
Joon Lee earned a Bachelor's degree in Management Information Systems from Menlo College. His educational background complements his expertise in technical support, where he is recognized for his skills in root-cause resolution and escalation management. He has a proven ability to build and manage cross-functional teams effectively.
Career Progression and Roles
Joon Lee's career includes significant roles at various technology companies. He worked at JFrog as Enterprise Solution Lead from 2017 to 2018 and spent eight years at Dell SonicWall as Sr. Advisor/Technical Lead from 2005 to 2013. He also served as Sr. Manager of Support Services at Selligent from 2013 to 2017, demonstrating a consistent trajectory in support leadership.
Focus on Operational Efficiency
Joon Lee is known for his strong focus on establishing repeatable processes that enhance organizational operations. He combines a big picture vision with detail-focused analysis, which allows him to steer teams and technology effectively towards achieving customer satisfaction.