Adam Mc Dermott
About Adam Mc Dermott
Adam Mc Dermott is a Technical Analyst II at TELUS with nearly 4 years of experience, specializing in network and system administration.
Current Role at TELUS
Adam Mc Dermott is currently employed as a Technical Analyst II at TELUS. During his nearly 4 years with the company in Edmonton, he has played a crucial role in transitioning employees to Windows 10. His responsibilities included the replacement of hundreds of laptops and educating employees about the new operating system. Additionally, he is involved in administering and configuring various network and server technologies.
Work Experience at Previous Companies
Before joining TELUS, Adam Mc Dermott gained diverse technical experience at several companies. He worked as a Technical Specialist at Microserve in Edmonton for 8 months and served as a Help Desk Administrator at Pan Pacific Hotels Group in Vancouver for 3 months. His earlier roles include providing technical support at Quicktech as a Dispatcher and Tier One Technical Support, as well as customer service roles at Mark's and Toys"R"Us Canada. These positions have enriched his practical knowledge in IT support and customer service.
Educational Background in Information Systems
Adam Mc Dermott attained a Bachelor of Applied Information Systems Technology from the Northern Alberta Institute of Technology (NAIT) in 2017. Prior to this, he earned a Diploma in Computer Information Systems Administration from the British Columbia Institute of Technology (BCIT) in 2013. His formal education has provided a strong foundation in network and system administration, preparing him for various technical roles in his career.
Technical Skills and Competencies
Adam Mc Dermott has extensive hands-on experience with configuring Cisco routers and switches via the Cisco IOS command line interface. His technical competencies also include administering virtual Microsoft server environments and configuring Active Directory, DHCP, DNS, and Exchange email services. Throughout his career, he has gained valuable experience in using ticket systems and providing troubleshooting assistance, which has been critical in his roles.
Career Goals and Personal Aspirations
Adam Mc Dermott aims to move back to the Okanagan region to be closer to his relatives after starting his own family. His career goal is to continue providing courteous and efficient technical assistance to support his colleagues, helping them focus more effectively on their tasks. He places a high importance on both personal and professional growth and is dedicated to leveraging his skills to benefit his team.