Adam Nielsen
About Adam Nielsen
Adam Nielsen is a Process Improvement Manager at TELUS Customer Experience, specializing in driving efficiencies and supporting new product launches for TELUS Smart Home Security.
Process Improvement Management at TELUS
Adam Nielsen currently holds the title of Process Improvement Manager at TELUS Customer Experience. In this role, he leads a team that focuses on driving efficiencies and supporting new product launches for TELUS Smart Home Security. His work is central to optimizing processes and ensuring a smooth customer experience. With over a decade of experience in process improvement and team enablement, Adam plays a key role in enhancing operational efficiencies within the customer experience sector.
TELUS Operations Manager in Vancouver
Apart from his role as Process Improvement Manager, Adam Nielsen also serves as an Operations Manager at TELUS in Vancouver, British Columbia. Since joining TELUS in April 2009, Adam has been instrumental in overseeing operations and implementing strategies to streamline processes. His dual roles highlight his versatility and commitment to improving service quality within the organization.
Previous Experience at World Financial Group
Before joining TELUS, Adam Nielsen worked at World Financial Group (WFG) as an Insurance Representative from 2007 to 2014. During his seven years at WFG, Adam gained valuable experience in the financial services sector. His responsibilities included providing insurance solutions and financial advice to clients, further broadening his expertise in customer service and operational management.
Early Career at A&W
Adam Nielsen began his professional journey with a supervisory role at A&W, where he worked from 2003 to 2007. As a Supervisor, he was responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. This early experience in the food service industry laid the foundation for his skills in team leadership and operational efficiency.
Education at Lester B. Pearson Highschool
Adam Nielsen completed his high school education at Lester B. Pearson Highschool, where he studied from 2000 to 2013. His education provided him with a strong academic foundation and essential skills that he later applied towards his professional roles in various industries. The comprehensive duration of his schooling indicates his dedication and commitment to learning.