Madeleine Pellico
About Madeleine Pellico
Madeleine Pellico is a Customer Success Team Lead at Tenzo, where she has worked since 2022. She has a background in health technology and project management, with previous roles at Lantum and Thirdfort, and holds a Bachelor of Science degree from the University of Oregon.
Current Role at Tenzo
Madeleine Pellico serves as the Customer Success Team Lead at Tenzo, a position she has held since 2022. In this role, she focuses on enhancing customer experience and aligning teams and processes to support business growth. Her leadership in customer success is aimed at ensuring that clients receive the highest level of service and support.
Previous Experience at Lantum
Before joining Tenzo, Madeleine worked at Lantum in various capacities from 2018 to 2021. She initially served as a Clinical Specialist for seven months in 2018, then transitioned to the role of Special Project Manager for two years. During her time at Lantum, she also held the position of Senior Customer Success Manager for 11 months, where she led significant implementations for clients such as Cedars-Sinai hospital and Greater Manchester Primary Care Alliance.
Experience at Thirdfort Limited
Madeleine Pellico worked at Thirdfort Limited as a Senior Customer Success Manager from 2021 to 2022. In this role, she contributed to the automation of identity verification, anti-money laundering compliance, and source of funds checks within the property sector. Her work focused on improving operational efficiency and enhancing customer satisfaction.
Educational Background
Madeleine studied at the University of Oregon, where she earned a Bachelor of Science degree in Human Physiology and Women and Gender Studies from 2012 to 2016. This educational background provided her with a foundation in health-related fields, which she later applied in her career in health technology and customer success.
Expertise in Agile Project Management
Madeleine possesses expertise in Agile Project Management and scaling operations. Her skills in these areas have been instrumental in her roles across various organizations, enabling her to effectively manage projects and drive operational improvements in customer success and health technology sectors.