Paula Duarte
About Paula Duarte
Paula Duarte is a Senior Customer Success Manager at Tenzo, with a background in customer success and operations in the travel and tech industries. She has a strong interest in purpose-driven companies and startups, and she is committed to personal and professional development.
Current Role at Tenzo
Paula Duarte serves as a Senior Customer Success Manager at Tenzo - Restaurant PerformanceOps. She has been in this role since 2024 and operates out of Bogotá, Distrito Capital, Colombia. In her position, she focuses on enhancing customer satisfaction and ensuring that clients maximize the value of Tenzo's services. Her responsibilities include building strong relationships with customers and collaborating with colleagues to drive success.
Previous Experience at BridgeU
Prior to her current role, Paula worked at BridgeU as a Customer Success Manager from 2021 to 2024. During her three years at the company, she was responsible for managing client relationships and ensuring that customers achieved their desired outcomes. Her experience at BridgeU contributed to her expertise in customer success strategies and relationship management.
Background in Operations and Travel Coordination
Paula has a diverse background in operations and travel coordination. She held the position of Director of Operations at RealPlaces for six months in 2021. Additionally, she worked at IMPULSE Travel as a Travel Coordinator from 2016 to 2018, where she managed travel arrangements and logistics. She later served as a Joint Venture Executive at the same company from 2018 to 2021, further enhancing her operational skills.
Educational Qualifications
Paula studied at Universidad Externado de Colombia, where she earned a Diploma in Digital Marketing in 2018. She also completed her degree in Hotel and Tourism Management from the same institution, graduating in 2016. Her educational background provides her with a solid foundation in marketing and management principles relevant to her career.
Professional Interests and Development
Paula is committed to personal and professional development, actively seeking opportunities to stretch her boundaries. She has a strong interest in startups within the travel and tech industries, as well as social enterprises. Her passion for purpose-driven companies drives her to contribute meaningfully to their goals through her work and experience.