Tethr
Tethr offers AI-based conversation intelligence solutions, analyzing customer interactions to provide actionable business insights and improve contact center operations across various industries.
Services Offered by Tethr
Tethr provides AI-based conversation intelligence services designed to analyze customer conversations and deliver actionable insights for business improvement. Their solutions help reduce operational costs, identify key cost drivers, and automate quality assurance processes. The platform offers real-time analytics, predictive CSAT, and seamless integration with various other platforms to enhance business operations.
Industries Served by Tethr
Tethr serves several industries, including credit unions, insurance, and utilities. The platform is tailored to meet the specific needs of each sector by analyzing customer conversations across calls, chats, and emails. This industry-focused approach enables companies to gain valuable insights that improve contact center operations and overall customer experience.
Features of Tethr's Platform
Key features of Tethr's platform include real-time analytics, predictive CSAT, and integration capabilities with various platforms. The service uses machine learning and natural language processing to provide in-depth analysis of customer interactions. These features aim to help organizations improve quality assurance processes and enhance customer engagement through data-driven insights.
Solutions for Business Roles
Tethr offers specific solutions for various business roles, including customer experience, customer care, and sales & marketing. The platform's insights support these roles by highlighting areas for improvement in customer interactions, thereby improving overall service quality and operational efficiency. Tethr’s intelligence solutions are designed to meet the unique needs of each business function.
Resources and Research at Tethr
Tethr employs a research-backed approach to conversation intelligence, incorporating insights from over a decade of industry research. The company hosts a blog, as well as a resources section that includes ebooks, webinars, and case studies focused on effective conversation intelligence strategies. This resource hub assists businesses in leveraging conversation intelligence to drive results.