Joe Apodaca
About Joe Apodaca
Joe Apodaca is a Technical Support Engineer at Tethr, where he provides support for a cloud-based conversation intelligence platform that enhances customer experience. He has a background in Design and Visual Communications from Austin Community College and has worked in technical support since 2017.
Work at Tethr
Joe Apodaca serves as a Technical Support Engineer at Tethr, a role he has held since 2018. In this position, he provides technical support for Tethr's cloud-based conversation intelligence platform. His work focuses on assisting customers in transforming unstructured voice data into actionable insights, which helps enhance business performance. Joe advises customers on best practices for utilizing Tethr's platform, enabling them to become Listening Enterprises. His commitment to customer care aligns with Tethr's mission to improve customer experience through advanced technology.
Education and Expertise
Joe Apodaca studied at Austin Community College, where he pursued a degree in Design and Visual Communications. He achieved an Associate of Applied Science (A.A.S.) from 1997 to 1999. His educational background equips him with a unique perspective in technical support, especially in understanding customer needs and enhancing user experience. Joe's expertise in conversation intelligence and AI-driven analytics further supports his role in providing effective solutions to customers.
Background
Before joining Tethr, Joe Apodaca worked as a Technical Support Representative at BigCommerce from 2017 to 2018. In this role, he developed skills in customer support and technical troubleshooting. His experience in the tech industry has contributed to his ability to assist customers effectively. Joe's current position at Tethr allows him to leverage his previous experience while working with advanced technologies that improve customer interactions.
Customer Engagement Approach
Joe Apodaca emphasizes the importance of customer engagement in his role. He cares for customers who care for their customers, highlighting a commitment to understanding and addressing their needs. Joe finds working with patient geniuses in the field humbling, which motivates him to consistently deliver high-quality support. His approach fosters strong relationships with clients and encourages a collaborative environment for problem-solving.