Steve Trier
About Steve Trier
Steve Trier serves as the EVP, Chief Customer & Strategy Officer at CollabIP, where he has worked since 2014. He has extensive experience in product management and customer experience, particularly in the Communications Intelligence as a Service sector.
Work at CollabIP
Steve Trier serves as the Executive Vice President and Chief Customer & Strategy Officer at CollabIP, a position he has held since 2014. Based in the Austin, Texas area, he focuses on integrating customer strategy and success across various functions, including design, product development, business development, sales, and finance. His role involves unlocking valuable data sources for customers to enhance business performance insights. Trier has been instrumental in introducing new prescriptive insights for Tethr users, such as TethrRx.
Previous Experience at Best Buy
Steve Trier held multiple senior roles at Best Buy from 2000 to 2013. He served as Director of Entertainment Services, Business Development from 2000 to 2002, and then as Senior Director for New Concept Development from 2002 to 2005. Following this, he was the Senior Director, Customer Centricity Segment Lead from 2005 to 2007, and later the Senior Director of New Business Platforms and Concepts until 2013. His work at Best Buy focused on developing customer-centric strategies and new business initiatives.
Career at Northern Tool + Equipment
Prior to his tenure at Best Buy, Steve Trier worked at Northern Tool + Equipment as a Product Manager from 1985 to 1996. During this 11-year period, he gained experience in product management and development, contributing to the launch of various products.
Expertise in Communications Intelligence
Steve Trier has extensive experience in launching first-to-market products, particularly in the Communications Intelligence as a Service (CIaaS) sector. He specializes in speech analytics, which is a key component of his expertise in enhancing customer experience and operational models. His focus on integrating technology and customer insights has positioned him as a leader in the field.
Speaking Engagements and Industry Contributions
Steve Trier has participated as a speaker in expert panels, notably discussing the transformation of contact center quality assurance through artificial intelligence. His contributions to industry discussions highlight his commitment to advancing customer experience and operational efficiency through innovative solutions.