Francisco Portillo
About Francisco Portillo
Francisco Portillo is a Customer Support Manager at MailerLite, where he has worked since 2021. He has extensive experience in customer support and team leadership, with a background in international relations.
Work at The Remote Company
Francisco Portillo has been serving as the Customer Support Manager at MailerLite, a part of The Remote Company, since 2021. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His tenure at MailerLite has allowed him to apply his skills in managing support teams and enhancing customer satisfaction.
Previous Experience at PartnerHero
Prior to his current position, Francisco Portillo worked at PartnerHero for a total of six years, from 2015 to 2021. He started as a Support agent and later advanced to the role of Team Lead. His experience at PartnerHero provided him with valuable insights into customer support dynamics and team management.
Education and Expertise
Francisco Portillo studied International Relations and Affairs at Universidad Tecnológica Centroamericana, where he earned a Licentiate degree. His educational background complements his professional experience, particularly in understanding global customer support strategies. He possesses strong skills in Microsoft Office, which contribute to his productivity in managing support operations.
Skills in Emotional Intelligence
Francisco Portillo has expertise in Emotional Intelligence, a critical skill for effectively managing customer support teams. This ability enhances his interactions with both team members and clients, fostering a supportive environment that prioritizes customer needs.
Fluency in Spanish
Francisco is fluent in Spanish, which enables him to provide effective customer support to Spanish-speaking clients. This language proficiency enhances communication and helps in addressing the needs of a diverse customer base.