Madushan Gamage
About Madushan Gamage
Madushan Gamage is an IT Systems Engineer with extensive experience in software installation, configuration, and troubleshooting. He has worked at various organizations, including ICICI Bank and The Scouts, and is currently pursuing a Bachelor of Science in Information Technology at London Southbank University.
Work at The Scouts
Madushan Gamage has been employed as an IT Systems Engineer at The Scouts since 2019. In this role, he is responsible for the central administration of various operating systems, including Windows 7, Windows 10, and Mac OS. He has played a significant role in maintaining IT service continuity and disaster recovery plans. Gamage has contributed to the implementation and management of ITIL process management and compliance. He also supports the integration of new IT services and changes to existing services, ensuring the effective operation of IT systems within the organization.
Previous Experience in IT Support
Prior to his current role, Madushan Gamage worked as an IT Support Engineer at ICICI Bank from 2018 to 2019. He also held a similar position at Syngco Limited during the same time frame in London, United Kingdom. In these roles, he handled software installation, configuration, and troubleshooting, often coordinating with vendor support. Gamage managed IT service desk issue tracking and resolution for both office and remote users, ensuring efficient IT support operations.
Education and Expertise
Madushan Gamage has a strong educational background in Information Technology. He is currently pursuing a Bachelor of Science degree at London Southbank University, which he began in 2016. He previously studied at Redbridge College, where he earned a High National Diploma and a High National Certificate in Information Technology from 2015 to 2016 and 2014 to 2015, respectively. Additionally, he completed an EDEXCEL BTEC Level 3 Extended Diploma in IT at Rotherham College from 2012 to 2013 and an EDEXCEL BTEC Level 2 Diploma in IT at Doncaster College from 2009 to 2010.
IT Service Management Contributions
In his role at The Scouts, Madushan Gamage has been involved in the creation and maintenance of IT service catalogues. He ensures the operation of backup systems and anti-virus software in alignment with Business Continuity and GDPR requirements. His contributions also include managing IT service continuity and disaster recovery plans, which are critical for maintaining operational resilience within the organization.