Amber Rowland
About Amber Rowland
Amber Rowland serves as the Manager of Customer Integration (Production Support) at The Standard in Portland, Oregon, where she has worked since 2021. With a diverse background in management and operations, she has held various roles in organizations such as Mercy Corps and Powell's Books.
Work at The Standard
Amber Rowland has been serving as the Manager of Customer Integration (Production Support) at The Standard since 2021. In this role, she focuses on enhancing customer integration processes and providing production support. Prior to her current position, she held the role of Manager of Quality Management (Interim Assignment) for five months in 2020. Additionally, she worked as the Manager of Customer Integration (Onboarding) from 2017 to 2020, where she contributed to the onboarding processes for new customers.
Education and Expertise
Amber Rowland holds a Master of Business Administration (M.B.A.) in Business Administration, Management, and Operations from Concordia University-Portland, which she completed in 2014. She also earned a Bachelor of Arts in Psychology from Portland State University in 2008. Her educational background includes a Certificate in Training & Development from Portland State University and studies in American Sign Language and Architectural Drafting & Design at Portland Community College. Additionally, she has a Private Pilot certification from Twin Oaks Airpark.
Background
Amber Rowland has extensive experience in various roles within organizations in Portland, Oregon. She worked at Mercy Corps in multiple capacities, including Database Coordinator, Assistant Finance Administration Officer, and Gift Processing Manager in Development Operations. Her career also includes a position at Powell's Books as a Publicity, Merchandising, and Gift Buyer from 2005 to 2009. This diverse background has equipped her with skills in customer integration, quality management, and operational efficiency.
Achievements
Amber Rowland has implemented Lean management system practices to improve team efficiency and problem-solving capabilities. She developed performance metrics that are utilized to set quarterly targets for the Business System Analysts team. Furthermore, she has collaborated with IT resources and field teams to evaluate and enhance new capabilities for customer data integration processes, demonstrating her commitment to operational excellence.