Wendy Bott
About Wendy Bott
Wendy Bott is a Senior QA Specialist at The Standard, where she has worked since 2006. With a diverse background in hospitality and corporate services, she possesses strong skills in process improvement and quality assurance.
Work at The Standard
Wendy Bott has been employed at The Standard as a Senior QA Specialist since 2006. In this role, she focuses on compliance and quality assurance, particularly in areas such as beneficiary designations, cash balancing, and death claim processing. She engages in guiding and evaluating processes to eliminate business risks at Standard Insurance Group. Her expertise includes reviewing and improving processes related to annuity documentation to enhance customer service experiences.
Previous Employment History
Wendy Bott has a diverse work history prior to her current role at The Standard. She worked at The Phoenician Resort in various capacities, including Room Reservations, Housekeeping Assistant Supervisor, and Guest Recreation Coordinator from 1993 to 1996. She also served as a Presentation Publisher and Corporate Services Supervisor at Columbia Management from 1999 to 2006. Earlier in her career, she held positions at Micro Power Electronics as Kitting Lead from 1997 to 1999, and at Sheraton Crescent Hotel as Front Desk Clerk and Night Auditor from 1986 to 1988.
Education and Expertise
Wendy Bott studied at Northern Arizona University, where she earned a Bachelor of Science degree in Hotel and Restaurant Management from 1990 to 1993. Additionally, she attended Glendale Community College, achieving an Associate degree in General Studies from 1984 to 1987. Her educational background supports her extensive experience in customer service and quality assurance roles.
Skills and Competencies
Wendy Bott possesses a strong skill set in various software tools, including AS400, Access, SharePoint, Word, Excel, PowerPoint, Adobe Acrobat, and MS Teams. Her role as a Senior QA Specialist requires a strong attention to detail and cooperative awareness, which she applies to her work in compliance and quality assurance. These skills enable her to effectively review and enhance processes within her organization.
Early Career Experience
Wendy Bott began her career as a Lifeguard for the City of Glendale, AZ, working at Cactus High School Pool, Rose Lane Pool, and Cardinal Pool from 1984 to 1986. She also worked briefly as a Dance Instructor at Fred Astaire Dance Studio in 1986. Her early experiences in customer-facing roles laid the groundwork for her subsequent positions in hospitality and quality assurance.