Joelle Hernandez
About Joelle Hernandez
Joelle Hernandez is a Customer Success Manager for the Product Pilot Team at Theatro, where she leverages her retail industry experience and educational background in Rehabilitation Science and Gerontology Counseling to enhance customer satisfaction and operational efficiency.
Work at Theatro
Joelle Hernandez serves as the Customer Success Manager for the Product Pilot Team at Theatro. She has been in this role since 2022, contributing to the company's efforts in enhancing customer satisfaction and operational efficiency. Based in Richardson, Texas, Joelle focuses on optimizing customer experiences through her extensive knowledge of the retail industry and her skills in sales management.
Education and Expertise
Joelle Hernandez holds a Bachelor of Science degree in Rehabilitation Science & Gerontology Counseling from UT Southwestern Allied Health Sciences, where she studied from 1994 to 1996. This educational background provides her with a unique perspective on understanding customer needs and behaviors, which is essential in her role in customer success management.
Background in Retail Industry
Joelle has a strong background in the retail industry, which enhances her ability to manage customer success effectively. Her experience in store management allows her to apply practical knowledge to optimize customer experiences and improve operational efficiency. This background supports her comprehensive understanding of sales management, contributing to customer satisfaction and retention.
Team Building Skills
Joelle Hernandez possesses expertise in team building, which is crucial for developing cohesive and high-performing teams. Her ability to foster collaboration and communication among team members aids in achieving organizational goals and enhancing customer success initiatives.