Trace Mitchell
About Trace Mitchell
Trace Mitchell serves as the Manager of Service Delivery Management at Theatro, where he has worked since 2019. He has extensive experience in managing large corporate-wide SAAS deployments and has held various roles in technology and real estate throughout his career.
Work at Theatro
Trace Mitchell has been employed at Theatro since 2019, serving as the Manager of Service Delivery Management. In this role, he oversees a team responsible for deploying the Theatro retail application for large retail chains. He has developed and executed the Theatro Service Delivery Program, which aims to position the team for company growth. His leadership involves managing cross-functional teams to ensure that all deliverables meet customer contractual commitments.
Previous Experience at Hewlett-Packard
Trace Mitchell has an extensive background at Hewlett-Packard, where he held multiple positions over a span of 15 years. He began as a Configuration Engineer from 1995 to 1998, then transitioned to a Product Marketing Engineer from 1998 to 2000. He served as a Senior Server Product Manager from 2000 to 2010 and later worked as a Presales Solution Architect from 2010 to 2013. His roles involved various aspects of product management and marketing, contributing to his expertise in technology solutions.
Experience at Ericsson
From 2013 to 2017, Trace Mitchell worked at Ericsson as a Customer Service Delivery Manager. In this position, he was responsible for managing service delivery processes and ensuring customer satisfaction. His experience at Ericsson added to his skill set in service management and customer relations.
Real Estate Consulting
In 2018, Trace Mitchell briefly worked as a Licensed Real Estate Consultant at Papasan Properties Group within Keller Williams Realty. This role lasted for six months and took place in the Dallas/Fort Worth Area, showcasing his versatility in different industries.
Education and Expertise
Trace Mitchell studied at the University of North Texas from 1981 to 1983. He possesses expertise in managing large corporate-wide Software as a Service (SAAS) deployments, which is a significant aspect of his current role at Theatro. His educational background and professional experiences have equipped him with the skills necessary for effective service delivery management.