Young Zhao
About Young Zhao
Young Zhao is a Customer Onboarding Specialist at Refinitiv, where he has worked since 2019. He has a background in IT operations and customer support, with previous roles at TLScontact and ABB.
Work at Refinitiv
Young Zhao has been employed at Refinitiv as a Customer Onboarding Specialist since 2019. In this role, Zhao is responsible for facilitating the onboarding process for new customers, ensuring a smooth transition and integration of services. The position is based in Haidian District, Beijing, China. Zhao's tenure at Refinitiv has lasted for five years, contributing to the company's customer service and support initiatives.
Previous Experience at TLScontact
Before joining Refinitiv, Young Zhao worked at TLScontact in various capacities. Zhao served as an IT Operation Engineer from 2018 to 2019, where responsibilities included managing IT operations and support. Prior to that, Zhao worked as a Helpdesk Agent from 2017 to 2018, providing technical assistance and support to users. Both roles were based in Beijing City, China.
Experience at ABB
Young Zhao worked as a Call Center Specialist at ABB from 2016 to 2017. In this position, Zhao was involved in customer support and communication, addressing inquiries and providing assistance. This role was located in Xiamen, China, and lasted for one year.
Education in Mechanical Engineering
Young Zhao studied at Beijing University of Civil Engineering and Architecture, where Zhao earned a Bachelor's degree in Mechanical Engineering. The degree program spanned four years, from 2008 to 2012. This educational background provides a foundation in engineering principles and practices.
Early Career at SOHO China
Young Zhao began the professional career as a Helpdesk Agent at SOHO China from 2012 to 2015. In this role, Zhao provided technical support and assistance to clients and staff. The position lasted for three years and was based in Beijing.