Thread
Thread, formerly known as Leather, is a B2B company based in Chattanooga, TN, offering a modern customer service platform with integrated CRM and project management features, focusing on enhancing technical support efficiency and data security.
Company Overview
Thread, formerly known as Leather, is a B2B company operating out of Chattanooga, TN, USA. The company is part of the W23 batch of Y-Combinator and is primarily focused on providing modern customer service and CRM solutions. Thread serves regions across the United States and America/Canada.
Services
Thread offers a modern customer service platform that integrates seamlessly with existing workflows. Their solutions include a lightweight CRM and project management dashboard designed to categorize and prioritize customer feedback into actionable items. Additionally, their platform empowers technical customer support agents to handle significantly more inquiries, up to 10 times more, and facilitates ticket writing for engineering teams.
Security and Compliance
Thread ensures robust customer data security with SOC-2 compliance and enterprise-grade protection. They implement cybersecurity best practices such as world-class device management, firewall provisioning, military-grade 256-bit AES encryption, and two-factor authentication (2FA). Importantly, they also guarantee that customer data is not used to train external models.
Third-Party Integrations
Thread integrates with several third-party services to enhance its platform's capabilities. Notable integrations include Slack, Jira, Datadog, and Github, allowing users to seamlessly blend Thread's services into their existing tools and workflows.
Registration and Headquarters
Thread is registered in Delaware, United States, with a registered office located at 1111B S Governors Ave #6141, Dover, DE, 19904. The company's headquarters are situated in Chattanooga, TN, USA.