Aina Palmer Hurtado
About Aina Palmer Hurtado
Aina Palmer Hurtado is a Customer Experience Executive at Thriva Health, where she has worked since 2021. She previously held a position as a Customer Service Specialist at Booking.com from 2017 to 2020 and has a Bachelor's degree in Translation and Interpretation from Universitat Autònoma de Barcelona.
Work at Thriva Health
Aina Palmer Hurtado has been serving as a Customer Experience Executive at Thriva Health since 2021. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Thriva Health is known for its commitment to providing accessible health insights through at-home blood tests, and Aina plays a key part in ensuring that customers have a positive experience with the company's services.
Previous Experience at Booking.com
Prior to her current position, Aina worked at Booking.com as a Customer Service Specialist from 2017 to 2020. During her three years in this role, she was responsible for assisting customers with their travel inquiries and resolving issues related to bookings. Her experience at Booking.com provided her with valuable skills in customer service and communication.
Education and Expertise
Aina Palmer Hurtado studied at Universitat Autònoma de Barcelona, where she pursued a Bachelor's degree in Traducción e interpretación. She completed her studies in 2010, which equipped her with strong language and communication skills. This educational background supports her work in customer experience, enabling her to effectively engage with diverse clientele.
Background in Retail
In addition to her experience in customer service, Aina briefly worked as a Retail Assistant at Waterstones in 2016. This position lasted for one month and involved assisting customers in a retail environment. Her time in retail contributed to her understanding of customer needs and service dynamics.