John Timothy
About John Timothy
John Timothy is a Customer Experience Team Lead at Thriva Health, where he has worked since 2021. He has over 10 years of experience in the customer care sector, with previous roles at companies such as Danone, Booking.com, and Yum! Brands.
Current Role at Thriva Health
John Timothy serves as the Customer Experience Team Lead at Thriva Health, a position he has held since 2021. In this role, he focuses on enhancing customer interactions and ensuring a high level of service. His leadership style emphasizes a people-centered approach, empowering team members to meet key performance indicators (KPIs) and pursue their professional development goals.
Previous Experience in Customer Service
John Timothy has over 10 years of experience in the customer care sector, working in various roles across multiple organizations. He began his career at HGS - Hinduja Global Solutions as an Adviser and Lead Admin Support for Pizza Hut from 2010 to 2013. He then transitioned to Yum! Brands as a Customer Service Team Lead for one year, followed by a role as Renault Customer Service Manager at Arvato UK from 2017 to 2018.
Experience at Booking.com
From 2018 to 2020, John Timothy worked at Booking.com as a Team Lead in London. In this capacity, he was responsible for managing customer service operations and leading a team to improve service delivery. His experience at Booking.com contributed to his expertise in customer experience management.
Content Management at Danone
Prior to his roles in customer service, John Timothy worked as a Content Manager for Danone UK from 2014 to 2016. Based in London, he was involved in content strategy and management, contributing to the brand's communication efforts within the UK market.
Education Background
John Timothy studied at Douay Martyrs Secondary from 1994 to 1999. This foundational education provided him with essential skills that have supported his career in customer service and management.