Laura Cáceres
About Laura Cáceres
Laura Cáceres serves as the Customer Success Lead for the Americas at Time Doctor, where she has worked since 2023. She has a diverse background in client management across various industries, including hospitality and SaaS, and is fluent in Brazilian Portuguese, English, and Spanish.
Current Role at Time Doctor
Laura Cáceres serves as the Customer Success Lead for the Americas at Time Doctor. She has held this position since 2023, working remotely. In her role, she focuses on enhancing customer satisfaction and ensuring successful product utilization among clients across the Americas.
Previous Experience at Time Doctor
Before her current role, Laura worked at Time Doctor as a Client Success Manager from 2021 to 2023. She also held the position of Senior Client Success Manager for 9 months in 2023. Her tenure at Time Doctor contributed to her expertise in customer success and client management.
Experience at Wazuh, Inc.
Laura's experience at Wazuh, Inc. includes working as an Account Manager for one month in 2020 and as a Customer Success Manager for seven months from 2020 to 2021. This experience provided her with insights into customer engagement and account management within the technology sector.
Background in Hospitality and SaaS Industries
Laura has a diverse background in both the hospitality and SaaS industries. She worked at Hotelbeds Group as a Contracting/Account Manager from 2015 to 2018. Additionally, she was an Account Manager at Booking.com from 2019 to 2020. This combination of experiences informs her approach to client management and success strategies.
Education and Language Proficiency
Laura studied at the Institución Cervantes, where she achieved a Tecnicatura in Administración de Empresas. She also studied at the Universidad Nacional de Córdoba, earning a Traductorado Publico Nacional de Ingles. Laura is fluent in Brazilian Portuguese, English, and Spanish, which enhances her ability to communicate effectively with a diverse client base.