Marisa Ramos 🐯
About Marisa Ramos 🐯
Marisa Ramos is a Customer Success Manager with extensive experience in customer relations and account management across various industries. She has held positions at notable companies including Care UK and Precision Microdrives Ltd, and she currently works at Timescale in Warwick, England.
Current Role at Timescale
Marisa Ramos serves as a Customer Success Manager at Timescale, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and optimizing the use of Timescale's products and services. Her responsibilities include managing customer relationships, addressing inquiries, and facilitating the onboarding process for new clients. Based in Warwick, England, she contributes to the company's mission of providing scalable time-series data solutions.
Previous Experience in Customer Relations
Prior to her current role, Marisa worked at Care UK as a Senior Customer Relations Manager from 2019 to 2021. During her tenure, she was responsible for overseeing customer interactions and improving service delivery. She also held the position of Customer Relations Manager at Care UK from 2018 to 2021, where she managed customer feedback and implemented strategies to enhance client satisfaction.
Sales and Account Management Background
Marisa has extensive experience in sales and account management. She worked as an Account Manager at Precision Microdrives Ltd from 2016 to 2018, where she managed client accounts and developed business relationships in London, United Kingdom. Additionally, she held various sales roles, including Sales Executive at Pasta Foods Limited in 2013 and again in 2015, and as an Account Manager at Brandbank from 2015 to 2016.
Educational Background in Social Education
Marisa Ramos earned her Bachelor's degree in Social Education from Escola Superior de Educação do Porto, where she studied from 1996 to 1999. This educational background provided her with foundational knowledge and skills applicable to her roles in customer relations and management.
Diverse Work Experience
Marisa's career spans various roles and industries. She has worked as a Business Travel Consultant at American Express Global Business Travel from 2012 to 2013 in Barcelona, and as a Reservations Agent at AVIS from 2009 to 2011. Her early career included positions such as Enquiry to Lead Manager at Anglian Home Improvements and Sales Executive at Camp Beaumont Day Camps Limited, showcasing her versatility and adaptability in different work environments.