Brett Walker
About Brett Walker
Brett Walker is a Customer Success Manager with extensive experience in the SaaS industry. He has held various roles at companies such as Yardi and SmartLinx, demonstrating expertise in software utilization and client value optimization.
Work at Tines
Brett Walker has been employed at Tines as a Customer Success Manager since 2022. In this role, he focuses on enhancing customer satisfaction and driving value for clients. His responsibilities include creating renewal opportunities and identifying upsell potential, which are critical for maintaining strong client relationships and ensuring ongoing success.
Previous Experience at Yardi
Prior to his current role, Brett Walker worked at Yardi in various capacities. He served as a Senior Technical Account Manager for a brief period in 2019 and held the position of Team Lead from 2019 to 2021. Additionally, he worked as a Technical Account Manager from 2016 to 2019. His time at Yardi provided him with extensive experience in client management and technical support within the software industry.
Experience at SmartLinx
Brett Walker worked at SmartLinx as a Customer Success Manager, Enterprise, from 2021 to 2023. In this position, he was responsible for ensuring customer satisfaction and success, leveraging his expertise in software utilization to drive value for enterprise clients.
Education and Expertise
Brett Walker earned a Bachelor's degree in Asian American Studies from the University of California, Santa Barbara, where he studied from 2008 to 2012. His educational background complements his professional experience, particularly in optimizing software utilization in the Enterprise space, where he has demonstrated strong skills in client engagement and support.
Background at Tecfen Medical
Before entering the software industry, Brett Walker worked as an Operations Manager at Tecfen Medical from 2012 to 2015. This role contributed to his understanding of operational efficiency and client service, which he later applied in his customer success roles in the tech sector.