Fergal Collins
About Fergal Collins
Fergal Collins serves as the Head of Support at Tines, a position he has held since 2022. He has extensive experience in technical support and management, having previously worked at companies such as AT&T Cybersecurity and AlienVault.
Work at Tines
Fergal Collins serves as the Head of Support at Tines, a role he has held since 2022. In this position, he oversees the support operations, ensuring that customer needs are met efficiently and effectively. His experience in technical support and management contributes to the development of support strategies that enhance customer satisfaction.
Previous Experience in Technical Support
Before joining Tines, Fergal Collins held various positions in technical support across multiple organizations. He worked at AT&T Cybersecurity as Director of Technical Support from 2019 to 2022, where he managed support operations in County Cork, Ireland. Prior to that, he served as Senior Director of Global Technical Support at AlienVault from 2017 to 2019, also in County Cork.
Career at Serco
Fergal Collins has an extensive background with Serco, where he held multiple roles over several years. His positions included Support Team Leader, Regional Service Development Manager, Incident Manager, and Service Operations Manager, spanning from 2006 to 2013 in Derby, United Kingdom, and Dublin, Ireland. His diverse roles contributed to his expertise in service management and support operations.
Education and Expertise
Fergal Collins studied at Munster Technological University, where he earned a Bachelor of Science in Computer Applications from 1997 to 2003. He later pursued a Master of Business Administration (MBA) at the same institution, completing it from 2019 to 2021. His educational background provides a solid foundation for his roles in technical support and management.
Professional Development
Throughout his career, Fergal Collins has engaged in various roles that have enhanced his skills in technical support and management. His experience includes working as a Global Support and Success Manager at Advanced Business Solutions and as a Trainer at Xerox. These positions have contributed to his comprehensive understanding of customer support and service delivery.