Kaylie Torres
About Kaylie Torres
Kaylie Torres is a Customer Success Manager with extensive experience in the security and observability SaaS sector. She has held various roles in sales and customer success across multiple companies, including Tines and Splunk, and has a Bachelor of Science in Hotel Administration from Cornell University.
Current Role at Tines
Kaylie Torres serves as a Customer Success Manager at Tines, a position she has held since 2024. In this role, she focuses on empowering enterprise businesses by acting as a trusted advisor. Her responsibilities include creating and implementing internal initiatives that enhance customer satisfaction and success.
Previous Experience in Customer Success
Prior to her current role, Kaylie worked as a Customer Success Manager at Splunk from 2022 to 2024. She also held a position as a Customer Success - Cloud Onboarding Specialist at Elastic from 2021 to 2022. Her extensive experience in customer success roles spans over five years in the security and observability SaaS space.
Sales Experience
Kaylie has a solid background in sales, having worked as an Inside Sales Representative at GoDaddy and SolarWinds. She also served as a Sales Consultant for Let's Eat, Grandma, and held various sales roles at Southern Glazer's Wine & Spirits, including Inside Sales Consultant and Territory Manager. Her experience in sales complements her customer success expertise.
Educational Background
Kaylie studied at Cornell University, where she earned a Bachelor of Science (BS) degree in Hotel Administration from 2010 to 2014. Her education has provided her with a strong foundation in management principles, which she applies in her professional roles.
Mentorship and Team Collaboration
Kaylie actively mentors colleagues to enhance team performance and knowledge. She values continuous education and cross-functional collaboration, which contribute to building her expertise and improving team dynamics.