Austin Phiakeo
About Austin Phiakeo
Austin Phiakeo is an Information Technology Administrator with extensive experience in managing various technology platforms. He currently works at Tinuiti, where he focuses on IT support metrics, documentation, and adherence to security policies.
Work at Tinuiti
Austin Phiakeo has been serving as an Information Technology Administrator at Tinuiti since 2021. In this role, he is responsible for managing various technology platforms and ensuring adherence to IT security policies and processes. He tracks and analyzes IT support metrics, including service level agreements (SLAs) and trending issues, to enhance service delivery. Additionally, he manages the full hardware lifecycle, which encompasses procurement, asset management, support, warranty, recovery, and disposal.
Previous Experience
Prior to his current position, Austin Phiakeo worked at Mythos Technology as an IT/Programmer Pro-Active Engineer for four months in 2020. He also held roles at SeaWorld San Diego, where he served as a Guest Service Concierge from 2014 to 2016 and as a Guest Service Coordinator for five months in 2015. These positions provided him with valuable experience in customer service and technology support.
Education and Expertise
Austin Phiakeo studied at the University of California San Diego, where he earned a Bachelor of Arts in Digital Communication and Media/Multimedia from 2016 to 2020. His education has equipped him with a strong foundation in digital communication, which complements his expertise in managing and supporting a variety of technology platforms, including G-suite, Bettercloud, Zoom, Slack, Microsoft Office, Cisco Meraki, DaaS (Jumpcloud), and Godaddy.
IT Support and Documentation
In his role as Information Technology Administrator, Austin Phiakeo is responsible for creating and maintaining comprehensive documentation to enhance team efficiency and streamline IT processes. He actively tracks and analyzes IT support metrics to improve service delivery and ensure that the IT team operates effectively.