Cynthia Yao
About Cynthia Yao
Cynthia Yao is the Director of Supply Chain Planning & PO Operation at TOMS in Dongguan, China, overseeing various logistics and compliance functions.
Company and Title
Cynthia Yao is the Director of Supply Chain Planning & PO Operation at TOMS, based in Dongguan, China. She oversees various critical functions, including supply planning, purchase order operations, logistics, and packaging management. Her role involves driving a high-performance culture through effective implementation of performance management and employee development systems within the AO team.
Professional Background
Before her current role at TOMS, Cynthia Yao has held several positions throughout her extensive career. She was a PM Manager at Centro Fashion for six months in 2013, based in Wenzhou, Zhejiang, China. Prior to this, she worked at Stride Rite in Shanghai for 14 years as a Planning & PM Manager and before that as a Planning and PM Assistant Manager for two years in Shanghai and Suzhou. Earlier in her career, she served as a QA Supervisor at MC Beverage Packing Co. from 1994 to 1996.
Education and Qualifications
Cynthia Yao holds a Bachelor's degree from Nanjing University of Finance and Economics. She completed her secondary education at Suzhou No.1 Middle School. Her educational background has laid a strong foundation for her career in supply chain and project management, equipping her with the necessary skills and knowledge.
Supply Chain and PO Operation Leadership
In her current role at TOMS, Cynthia Yao leads process improvement activities aimed at streamlining business practices and enhancing safety, quality, and service performance. She is responsible for managing logistics, 3PL management, and cross-dock shipment services. Yao also oversees Tier 1 vendor performance on a quarterly basis and is involved in factory ramp-up and ramp-down processes to ensure smooth operations.
Project Management and Compliance
Cynthia Yao supports various projects, including trade compliance and system optimization. She ensures that order to collection and purchase to pay processes adhere to compliance standards. Yao also participates in key project design, discussions, and implementations. She handles chargeback discussions and is involved in brand protection special projects, ensuring that export and import activities comply with customs policies.