Daniel Virochsiri
About Daniel Virochsiri
Daniel Virochsiri is the User Support Manager at TOMS in Playa Vista, CA, with extensive experience in desktop and Mac support roles at various companies, including Activision and Herbalife.
Current Role at TOMS
Daniel Virochsiri is currently a User Support Manager at TOMS, located in Playa Vista, CA. He started this role in February 2020. In this position, he manages user support operations and ensures customer service efficiency. His extensive experience in desktop and Mac support, combined with prior roles at TOMS, makes him well-suited for managing the support team and improving service quality.
Previous Role at TOMS
Before becoming the User Support Manager, Daniel worked as a Senior Mac Support Specialist at TOMS from 2019 to 2020. In this capacity, he handled various technical support tasks focused on Mac systems, leveraging his technical expertise and customer service skills to resolve issues effectively.
Experience at Activision
From 2017 to 2019, Daniel served as a Senior Desktop Support Technician at Activision in Santa Monica, CA. Over two years, he provided advanced desktop support services, managed technical problems, and contributed to maintaining the company's IT infrastructure. This role allowed him to refine his skills in desktop support within a high-demand environment.
Work at Herbalife
Daniel worked at Herbalife as a Desktop Support Technician Mac from 2014 to 2017, spanning three years. Located in Torrance, CA, he provided specialized Mac support as part of his broader desktop support responsibilities. This role further established his proficiency in Mac systems and customer service.
Career at Apple Retail
Daniel held two significant roles at Apple Retail. From 2007 to 2014, he was a Technician, creating a foundation in technical and customer support. In 2013, he briefly served as a Field Service Diagnostics QA Intern, which allowed him to gain experience in quality assurance for field services. His seven-year tenure at Apple provided him with substantial expertise in troubleshooting and customer interaction.
Education Background
Daniel Virochsiri studied Computer Engineering at Loyola Marymount University from 2004 to 2008, earning a BS degree. His academic focus encompassed both hardware design and effective software functionality, providing a balanced and comprehensive technical foundation. His education has been pivotal in his ability to handle diverse technical support roles throughout his career.