Nicholas Awrey
About Nicholas Awrey
Nicholas Awrey is a Customer Support Manager at Topstep, where he has worked since 2020. He holds a Bachelor of Arts in Communication from Concordia University and has previous experience as a Customer Service Trainer at Uline from 2014 to 2016.
Work at Topstep
Nicholas Awrey has served as the Customer Support Manager at Topstep since 2020. In this role, he is responsible for overseeing the support team and ensuring high-quality customer service. He has implemented a structured onboarding process for new hires, which enhances the training experience and accelerates team integration. Additionally, he developed a feedback mechanism that allows team members to communicate challenges and suggestions to upper management, fostering a culture of open communication and continuous improvement.
Previous Experience at Uline
Prior to his current position, Nicholas worked at Uline as a Customer Service Trainer from 2014 to 2016. In this capacity, he focused on training new customer service representatives, equipping them with the necessary skills to provide effective support. His experience at Uline contributed to his expertise in customer service training and team management.
Education and Expertise
Nicholas Awrey studied at Concordia University, where he earned a Bachelor of Arts in Communication. His studies spanned from 2013 to 2014. This educational background has equipped him with strong communication skills, which are essential in his role as a Customer Support Manager.
Professional Development Initiatives
In his current role at Topstep, Nicholas has facilitated professional development sessions tailored to the career goals of individual team members. These sessions aim to enhance the skills and knowledge of the support team, promoting personal growth and improving overall team performance.