Abhishek Rawat
About Abhishek Rawat
Abhishek Rawat is a Product Support Technician at TouchBistro in Toronto, Ontario, Canada, where he has worked since 2021. He specializes in resolving client issues related to payment gateways and Wi-Fi networks, and he has a strong background in project management and IT support.
Work at TouchBistro
Abhishek Rawat has been employed at TouchBistro as a Product Support Technician since 2021. In this role, he interfaces regularly with various payment gateway companies to resolve client issues. His responsibilities include troubleshooting technical problems and ensuring customer satisfaction. Abhishek has achieved a consistent customer satisfaction score (CSAT) of 92%, reflecting his effectiveness in addressing client needs. Additionally, he trains new team members and provides peer support, contributing to the overall development of the team.
Education and Expertise
Abhishek Rawat has a diverse educational background. He studied at Humber College, where he earned a Post Graduate Certificate in Project Management in 2018 after an 11-month program. Prior to that, he completed another Post Graduate Certificate in Wireless and Telecommunication at Humber College in 2017. In 2020, he attended NPower Canada, where he completed a Junior IT Analyst program and achieved Google IT Support certification. He holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Manav Rachna Educational Institutions, which he completed from 2011 to 2015.
Previous Work Experience
Before joining TouchBistro, Abhishek Rawat worked as a Customer Service Representative for the Ontario Government in 2021 for a duration of six months. This role provided him with valuable experience in customer interaction and service delivery, which he has since applied in his current position. His background in customer service complements his technical skills, allowing him to effectively assist clients with their issues.
Technical Skills and Specializations
Abhishek Rawat possesses a range of technical skills relevant to his role as a Product Support Technician. He specializes in troubleshooting Wi-Fi networks, utilizing TeamViewer software for remote assistance. Additionally, he has experience in moving SQL files from Mac devices to resolve client data issues. His technical expertise enables him to effectively address and resolve various client concerns in a timely manner.