Nicholas Hillier
About Nicholas Hillier
Nicholas Hillier is a Senior Customer Care Specialist with extensive experience in customer success and event planning. He has worked in various roles across multiple industries, demonstrating skills in customer satisfaction, KPI management, and contract negotiations.
Current Role at TouchBistro
Nicholas Hillier serves as a Senior Customer Care Specialist at TouchBistro, a position he has held since 2018. In this role, he proactively reaches out to customers to ensure satisfaction and increase retention. He collaborates with directors and team leads to maintain accurate metrics and data for internal use. His responsibilities also include identifying risk, upsell, and cross-sell opportunities, as well as conducting contract negotiations and developing proposals.
Previous Experience at TouchBistro
Before his current role, Nicholas worked at TouchBistro as a Customer Success Coordinator from 2017 to 2018. During this time, he focused on enhancing customer satisfaction and retention. His experience in this position laid the groundwork for his advancement to Senior Customer Care Specialist.
Professional Background
Nicholas has a diverse professional background that includes roles in various sectors. He worked as a Banquet Server at Holiday Inn from 2011 to 2013, and as a Sales Associate at The Bombay Company from 2013 to 2014. He also gained experience in marketing and event execution at The Globe and Mail from 2014 to 2015, and served as Office Services Manager & Assistant to the Owner at Pumpernickel's from 2015 to 2017.
Education and Expertise
Nicholas studied at Humber College, where he earned a Specialized Advanced Diploma in Meeting & Event Planning with a Marketing Specialization from 2012 to 2015. He also completed his high school education at Northern Collegiate Institute and Vocational School, achieving an Ontario French Immersion High School Diploma from 2008 to 2012. His educational background supports his expertise in managing and tracking KPIs in Salesforce to ensure predictable results.