Poonam Agarwal
About Poonam Agarwal
Poonam Agarwal is a Senior Manager of Internal Systems at TouchBistro, with a background in technical program management and business analysis. She has held various roles at companies such as Shopify and RafterOne, and has an educational background in international business and computer science.
Current Role at TouchBistro
Poonam Agarwal serves as the Senior Manager of Internal Systems at TouchBistro, a position she has held since 2023. In this role, she is responsible for overseeing internal system operations and ensuring that the technology infrastructure aligns with organizational goals. Her experience in program management and systems analysis contributes to her effectiveness in this position.
Previous Experience at Shopify
Poonam Agarwal worked at Shopify from 2018 to 2022, where she held multiple roles. Initially, she served as a Business System Analyst for two years, followed by a promotion to Technical Program Manager, a role she held for five months. Her tenure at Shopify provided her with extensive experience in business systems and technical program management.
Experience at RafterOne
Poonam Agarwal was employed at RafterOne as a Senior Salesforce Consultant from 2022 to 2023. During her six-month tenure, she focused on Salesforce solutions, leveraging her expertise to enhance client systems and processes. This role further developed her skills in consulting and system integration.
Educational Background
Poonam Agarwal holds a Master of International Business from Hult International Business School, which she completed in 2014. Additionally, she has pursued various specializations, including Software Product Management from the University of Alberta and Project Management Principles and Practices from the University of California, Irvine. She also earned a Bachelor of Technology in Computer Science from Vellore Institute of Technology in 2013.
Early Career Experience
Poonam Agarwal began her career as a Software Engineer at InterGlobe Technologies in 2011. She later worked as a Business Analyst at Idea Cellular Ltd in 2013 and as a Business System Analyst at TD in 2018. These early roles provided her with foundational skills in software development and business analysis.