Robert Brown
About Robert Brown
Robert Brown is an experienced Installation and Tier 2 Technical Support professional currently working at TouchBistro in Toronto, Canada. He has a background in hospitality management and technical support, with education in Information Technology and extensive skills in network troubleshooting and computer systems.
Work at TouchBistro
Robert Brown has been employed at TouchBistro since 2016, serving as Installation and Tier 2 Technical Support. In this role, he provides technical assistance and support for the company's products, ensuring that clients receive effective solutions to their issues. His responsibilities include troubleshooting and configuring computer networks, both wireless and wired, as well as handling POS systems such as TouchBistro itself. His extensive experience in technical support contributes to the efficient operation of the company's services.
Education and Expertise
Robert Brown studied at the University of Toronto for one year from 2013 to 2014. He also attended George Brown College, where he achieved a Computer Systems Technician certification in Information Technology from 2015 to 2016. Additionally, he completed a program in Liberal Arts and Sciences, General Studies and Humanities at George Brown College from 2006 to 2008. His educational background provides a strong foundation for his technical skills, which include proficiency in both Windows and MAC OS environments and knowledge of server administration software, particularly Windows Active Directory.
Background
Before joining TouchBistro, Robert Brown worked at The Gladstone Hotel in various roles from 2009 to 2016. He started as a Facilities Attendant & Porter and later served as a Front Desk Agent and Concierge. He advanced to the position of Rooms Division Supervisor and Administrator during his tenure. His diverse experience in the hospitality industry has equipped him with strong customer service skills and the ability to manage multiple responsibilities effectively.
Technical Skills and Experience
Robert Brown possesses a range of technical skills relevant to his role in technical support. He is experienced in troubleshooting and configuring both wireless and wired computer networks. His expertise extends to computer hardware and repairs, where he efficiently provides solutions to customer issues. Additionally, he is proficient in handling various POS systems, including Northwind, TouchBistro, and Micros, which enhances his capability to assist clients in the hospitality sector.