Safwaan Shaikh
About Safwaan Shaikh
Safwaan Shaikh is a Payments Support Specialist based in Toronto, Ontario, Canada, currently employed at TouchBistro since 2022. He has a background in customer service and IT support, having previously worked as a Product Support Technician and a Customer Service Specialist.
Current Role as Payments Support Specialist
Safwaan Shaikh currently serves as a Payments Support Specialist at TouchBistro, a position he has held since 2022. He operates out of Toronto, Ontario, Canada. In this role, he focuses on providing support related to payment processing and ensuring a seamless experience for users of the TouchBistro platform.
Previous Experience at TouchBistro
Prior to his current role, Safwaan worked at TouchBistro as a Product Support Technician from 2021 to 2022. During his tenure, he was responsible for assisting customers with product-related inquiries and technical issues. His experience in this position contributed to his understanding of the company's products and customer needs.
Experience at Discount Car & Truck Rentals
Safwaan also worked as a Customer Service Specialist at Discount Car & Truck Rentals from 2019 to 2020. In this role, he provided customer support and addressed inquiries related to vehicle rentals, enhancing his skills in customer service and communication.
Education and Professional Development
Safwaan studied at NPower Canada, where he completed the Junior IT Analyst Program and earned the Google IT Support Professional Certificate in 2020. This program lasted for 11 months and equipped him with foundational IT skills. Additionally, he attended Seneca College of Applied Arts and Technology from 2016 to 2019, where he studied Accounting.