Sandeep K.
About Sandeep K.
Sandeep K. is a Product Support Technician with extensive experience in customer support and technical troubleshooting. He holds a Master's degree in Wireless Information Networking and has worked in various roles, currently at TouchBistro and ParaMed Home Health Care.
Work at TouchBistro
Sandeep K. has been employed at TouchBistro as a Product Support Technician since 2021. In this role, he collaborates with internal teams to address complex customer issues. He provides valuable feedback to product and development teams, contributing to the overall improvement of service delivery. Sandeep utilizes various software tools, including Salesforce and Zoom, to deliver comprehensive support to customers. His commitment to exceeding departmental service level agreements (SLAs) and personal quarterly goals is evident in his proactive approach to enhancing the customer experience.
Current Role at ParaMed Home Health Care
In addition to his position at TouchBistro, Sandeep K. serves as an Assignment Coordinator at ParaMed Home Health Care since 2021. His responsibilities include coordinating assignments and ensuring effective communication between clients and healthcare providers. This role complements his technical support expertise, allowing him to apply his problem-solving skills in a healthcare setting. Sandeep's ability to analyze call logs and identify trends contributes to improved service strategies within the organization.
Education and Expertise
Sandeep K. holds a Master's degree in Wireless Information Networking from Fleming College, where he studied from 2016 to 2018. Prior to that, he earned a Bachelor's degree in Computer Science from PCM SD College for Women Jalandhar, completing his studies from 2012 to 2015. His educational background provides a strong foundation for his roles in technical support and coordination, equipping him with the necessary skills to address complex issues effectively.
Previous Experience at Gatestone & Co.
Before joining TouchBistro, Sandeep K. worked as a Technical Support Representative at Gatestone & Co. from 2018 to 2020 in North York, Ontario, Canada. During his tenure, he developed skills in troubleshooting and customer service, which have been beneficial in his current roles. His experience at Gatestone & Co. involved resolving customer inquiries and providing technical assistance, further enhancing his expertise in support services.
Customer Support Strategies
Sandeep K. is dedicated to improving customer support strategies. He analyzes call logs to identify common trends and underlying problems, which aids in the development of enhanced service strategies. He documents customer interactions thoroughly and escalates potential service issues for further analysis. Additionally, Sandeep updates self-help documents to empower customers and employees, enabling them to resolve issues independently.