Shubham Saini
About Shubham Saini
Shubham Saini is a Product Support Technician at TouchBistro in Toronto, Canada, with expertise in TouchBistro software and a background in technical support and customer service. He has worked in various roles, including as a Technical Support Representative at Gatestone & Co. and a Customer Service Representative at Tim Hortons.
Work at TouchBistro
Shubham Saini has been employed at TouchBistro as a Product Support Technician since 2019. In this role, he coordinates with other technicians and support teams to restore services efficiently. His expertise in TouchBistro software allows him to understand error messages and implement preventative measures. He actively participates in scheduled training sessions to maintain and expand his product and system knowledge, ensuring he stays updated with the latest developments in the software.
Previous Experience in Technical Support
Before joining TouchBistro, Shubham Saini worked at Gatestone & Co. as a Technical Support Representative for four months in 2019. During his time there, he provided technical assistance in the Toronto, Canada Area, contributing to the resolution of customer issues. His experience in this role helped him develop skills that are applicable in his current position.
Customer Service Background
Shubham Saini has a background in customer service, having worked as a Customer Service Representative at Tim Hortons STL from 2017 to 2019. This two-year experience in the Toronto, Canada Area equipped him with essential skills in customer interaction and support, which he applies in his current role at TouchBistro.
Education and Expertise
Shubham Saini studied at Seneca College from 2015 to 2018, where he achieved above-average results in Information Technology. Prior to that, he attended Greenway Modern Senior Secondary School from 2012 to 2014, completing his secondary education. His educational background has provided him with a solid foundation in technology, which he leverages in his role at TouchBistro.
Role in Product Development
In his current position, Shubham Saini plays a significant role in enhancing software performance by delivering customer feedback to the Product and Development teams. His insights help inform improvements and updates to the TouchBistro software, contributing to a better user experience.