Casey Evans
About Casey Evans
Casey Evans is a Product Documentation Specialist at Trackforce Valiant, where they have worked since 2019. With a strong background in consultative advocacy and technology solutions, Casey has developed instructional content and emphasizes understanding processes in various business areas.
Work at Trackforce Valiant
Casey Evans has been employed at Trackforce Valiant since 2019, currently holding the position of Product Documentation Specialist. In this role, Evans specializes in creating SEO-optimized documentation that focuses on problem resolution for real-time reporting software. Prior to this position, Evans worked as an Instructor, Resource Specialist, and Technical Support Specialist from 2019 to 2022. During this time, Evans developed a comprehensive library of instructional content, including hundreds of videos and step-by-step procedures tailored for various user roles.
Education and Expertise
Casey Evans possesses a strong background in consultative advocacy, particularly aimed at enhancing client retention through technology solutions. This expertise is complemented by a focus on understanding the underlying reasons behind processes in sales, marketing, training, and consulting. Evans advocates for technology adoption in the private security sector, emphasizing user-centric solutions and automation.
Background
Before joining Trackforce Valiant, Casey Evans worked at Silvertrac Software as Customer Service Support Manager from 2013 to 2019. In this role, Evans managed customer service operations, contributing to the overall client experience. This prior experience laid the foundation for Evans' consultative approach in subsequent roles within Trackforce Valiant.
Achievements
During tenure at Trackforce Valiant, Casey Evans successfully developed a comprehensive library of instructional content that supports various user roles. This initiative included the creation of hundreds of instructional videos and detailed procedures, enhancing the overall training and support experience for users. Evans' work in creating SEO-optimized documentation has also contributed to improved visibility and accessibility of resources.