Joanne Quan
About Joanne Quan
Joanne Quan serves as the Client Success Operations & Enablement Manager at TrackTik, a position she has held since 2020. With a background in technical support and professional services, she has over a decade of experience in client success roles.
Work at Trackforce Valiant
Joanne Quan currently serves as the Client Success Operations & Enablement Manager at TrackTik, a position she has held since 2020. In this role, she focuses on enhancing client satisfaction and operational efficiency. Prior to her current position, she worked at TrackTik as a Client Success Specialist for three months in 2018, followed by a two-year tenure as Client Success - Operations Lead from 2018 to 2020. Her experience at TrackTik reflects her commitment to client success and operational excellence.
Education and Expertise
Joanne Quan holds a Bachelor of Commerce (BCom) degree from McGill University, where she studied Business, Management, Marketing, and Related Support Services from 1994 to 1997. Additionally, she achieved the Microsoft Certified System Engineer certification from Formalliance in 2000. Her educational background provides her with a solid foundation in business principles and technical expertise.
Background
Joanne Quan has extensive experience in client success and technical support. She began her career at Crescendo Systems Corporation, where she worked for a total of nine years in various roles. She served as Technical Support Team Lead from 2003 to 2009, followed by a position as Technical Support Group Supervisor from 2009 to 2011. She then transitioned to the role of Professional Services Manager from 2011 to 2018, where she managed client-facing services.
Achievements
Throughout her career, Joanne Quan has demonstrated a strong focus on client success and operational management. Her roles at TrackTik and Crescendo Systems Corporation highlight her ability to lead teams and improve client experiences. Her progression from technical support to management roles showcases her adaptability and commitment to professional growth.