Maria Oliveira
About Maria Oliveira
Maria Oliveira is a Customer Success Manager with extensive experience in client relations and product support. She has worked at Trackforce Valiant since 2017 and previously held roles at Kerry Group and Covidien.
Work at Trackforce Valiant
Maria Oliveira has served as a Customer Success Manager at Trackforce Valiant since 2017. In this role, she acts as the primary point of contact for clients, working to build trusting relationships that enhance customer satisfaction and brand loyalty. Maria collaborates closely with Account Managers to identify growth opportunities within existing accounts and address potential customer churn risks. Her focus on client needs helps ensure that the services provided align with customer expectations.
Experience at Kerry Group
Maria Oliveira has been employed at Kerry Group since 2013, where she works as a Process Enablement Analyst. Over her tenure of 11 years, she has contributed to the development of training manuals aimed at improving client understanding and usage of the company's products. Additionally, she provides feedback on product requirements and service improvements, ensuring that client needs are effectively met.
Previous Role at Covidien
Before her current positions, Maria Oliveira worked at Covidien as a Group Leader from 2008 to 2013. In this capacity, she gained valuable leadership experience, managing teams and overseeing projects that contributed to the company's objectives during her five-year tenure.
Education and Expertise
Maria Oliveira holds a Bachelor's degree in Relações Internacionais from Universidade do Minho. Her educational background provides her with a solid foundation in international relations, which complements her roles in customer success and process enablement. This academic experience supports her ability to understand and address diverse client needs effectively.