Caroline M.
About Caroline M.
Caroline M. is a Lead User Researcher at Trainline, where she champions accessibility and collaborates with various teams to integrate user insights into company strategies. With a strong background in user research and experience design, she has held positions at notable companies such as Tesco PLC and Excelian | Luxoft Financial Services.
Current Role at Trainline
Caroline M. currently serves as the Lead User Researcher at Trainline, a position she has held since 2022. In this role, she champions accessibility and inclusive design, ensuring that user needs are prioritized in product development. Caroline collaborates with Product and Brand organizations to integrate user insights into company strategies, enhancing the overall user experience.
Previous Experience at Trainline
Before her current role, Caroline worked as a Senior User Researcher at Trainline from 2017 to 2022. During her five years in this position, she contributed to various research initiatives aimed at improving user interactions with the platform. Her experience at Trainline has equipped her with a deep understanding of user behavior and preferences in the travel sector.
Professional Background in User Research
Caroline has a diverse background in user research and experience design. She worked at Tesco PLC as a UX Researcher & Lab Manager from 2015 to 2017, where she focused on enhancing user experience in retail. Additionally, she has held roles at Excelian | Luxoft Financial Services as a Consultant and at System Concepts as a User Experience Consultant, further solidifying her expertise in the field.
Educational Qualifications
Caroline holds a Master's Degree from City, University of London, which she completed from 2012 to 2015. Prior to that, she earned a Bachelor's Degree from Royal Holloway, University of London, studying from 2006 to 2009. Her educational background has provided her with a strong foundation in research methodologies and user-centered design principles.
Community Engagement and Mentorship
Caroline has actively contributed to the UX community by organizing monthly events and managing a mentorship program for UXPA UK. This involvement reflects her commitment to fostering growth and collaboration within the user experience field, as well as her passion for sharing knowledge and insights with peers.