Terry Proctor
About Terry Proctor
Terry Proctor is a Revenue Protection Specialist at Trainline, where he has worked since 2021. He has a diverse background in customer service, sales, and account management across various companies and is currently pursuing a degree in Computing and IT.
Work at Trainline
Terry Proctor has been employed at Trainline as a Revenue Protection Specialist since 2021. In this role, he is responsible for addressing fraud and refund abuse issues through data analysis and visualization techniques using tools such as Tableau and Excel. He also responds to inquiries from police and train operators, ensuring effective communication and collaboration in revenue protection efforts.
Previous Employment Experience
Before joining Trainline, Terry Proctor held various positions in different organizations. He worked as an Account Manager in Business Development at Johnston Press from 2011 to 2013. He also served as a Customer Service Advisor at Trip.com from 2019 to 2020. Additionally, he was an Innovation Funding Advisor at ABGI-UK for eight months in 2020 and worked as a Regional Account Manager at MyJobGroup.co.uk from 2010 to 2011. His earlier experience includes roles at Carphone Warehouse and as the Owner of SPCC - Proofreading, Editing and Translation in China.
Education and Expertise
Terry Proctor is currently pursuing a Bachelor's Degree in Computing and IT at The Open University, a program he began in 2020 and is expected to complete in 2026. He has also studied at The Python Institute, enhancing his programming skills. In his spare time, he develops web and software applications using Python and JavaScript and utilizes HTML, CSS, and SQL for personal projects.
Skills in Data Analysis
In his current role and previous positions, Terry Proctor has developed strong skills in data analysis and visualization. He employs tools like Tableau and Excel to analyze data related to fraud and refund abuse. His expertise in these areas supports his work in revenue protection, allowing him to effectively identify and address issues that may impact the organization.