Szuyin Leow
About Szuyin Leow
Szuyin Leow serves as the VP of Customer Experience at Transcend, where she focuses on optimizing customer workflows and user experience. With a background in customer success and process design, she has held various roles at notable companies including PwC and LogicGate.
Current Role at Transcend
Szuyin Leow serves as the Vice President of Customer Experience at Transcend since 2023. In this role, she focuses on enhancing customer workflows and optimizing user experiences. Her responsibilities include leading initiatives aimed at improving customer satisfaction and driving efficiency within the organization.
Previous Experience in Customer Success
Prior to her current position, Szuyin Leow held several roles at LogicGate. She served as the Vice President of Customer Success from 2020 to 2023, where she expanded the Customer Success and Services organization from two to over fifty consultants. Her earlier roles at LogicGate included Director of Customer Success & Services and Senior Customer Success Manager.
Background in Consulting and Education
Szuyin Leow began her career at PwC, where she worked as a cybersecurity GRC consultant. She held various positions, including Senior Associate and Associate, from 2014 to 2017. She also completed a Technology Consulting Associate Internship at PwC in 2013. Szuyin earned a Bachelor of Science in Mechanical Engineering and Economics from Iowa State University, studying from 2009 to 2014.
Involvement in Thought Leadership
Since 2021, Szuyin Leow has been a Featured Thought Leader at Sales Assembly. In this capacity, she shares insights and expertise on customer experience and process design. Her contributions aim to drive discussions around efficiency and effectiveness in customer-focused programs.
Internships and Early Career Roles
Szuyin Leow has a diverse background that includes internships at General Mills as a Manufacturing and Engineering Intern and Research & Development Intern in 2011 and 2012, respectively. She also worked as a Teaching Assistant and Communication Consultant at Iowa State University, gaining valuable experience in communication and media.