Thomas Serpollet
About Thomas Serpollet
Thomas Serpollet serves as the Head of Global IT CRM & Marketing at Transdev, where he has worked since 2019. He focuses on integrating Microsoft Dynamics 365 and Power Platform to enhance customer relationship management and oversees a team dedicated to optimizing project delivery.
Work at Transdev
Thomas Serpollet serves as the Head of Global IT CRM & Marketing at Transdev, a position he has held since 2019. He is based in Issy-les-Moulineaux, Ile-de-France, France. In this role, he is responsible for establishing governance on the Power Platform, with an emphasis on security, licenses, and storage management. His leadership extends to coordinating the integration of Microsoft Dynamics 365 and Power Platform into Transdev's core model, which enhances the company's CRM Sales and Customer Service capabilities.
Team Management and Project Delivery
In his current role, Thomas manages a team of up to four individuals. He focuses on optimizing project delivery through an agile framework, ensuring that projects are executed efficiently and effectively. His leadership style emphasizes collaboration and adaptability, which are essential in managing the complexities of IT projects within a large organization.
Integration of Microsoft Dynamics 365
Thomas oversees the integration of Microsoft Dynamics 365 with various internal and external applications. This includes linking Dynamics 365 with internal systems like SharePoint and external ticketing systems. His efforts aim to streamline processes and improve the overall functionality of Transdev's IT infrastructure.
CRM & Marketing Roadmap Leadership
Thomas leads the CRM & Marketing roadmap for Transdev IT Group. He manages a complex and decentralized architecture that spans approximately 100 networks worldwide. His strategic oversight is crucial in aligning IT initiatives with the broader goals of the organization, ensuring that the CRM and marketing functions effectively support Transdev's operations.