Valerie Coello
About Valerie Coello
Valerie Coello serves as the VP of Customer Success at TravelNet Solutions, bringing extensive experience in the hospitality and SaaS sectors. She has a proven track record in team leadership, customer relationship management, and process development.
Current Role at TravelNet Solutions
Valerie Coello serves as the Vice President of Customer Success at TravelNet Solutions, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementations of the company's services. Her responsibilities include leading teams and developing processes that drive revenue and improve customer relationships.
Previous Experience at ALICE - Hospitality Operations Platform
Valerie Coello previously worked at ALICE - Hospitality Operations Platform in various roles. She served as Vice President of Customer Success for six months in 2022, where she emphasized team morale and customer relationship management. Prior to that, she was the Director of Implementation from 2020 to 2021, and she also held the position of Customer Success Manager from 2018 to 2020, contributing significantly to customer engagement and satisfaction.
Background in Hospitality Management
Valerie Coello has a strong background in hospitality management, having worked in various roles across several prestigious establishments. Her experience includes positions such as Front Office Operations at Gansevoort Hotel Group, Front of House Manager at GrandLife Hotels, and Hotel Operations at The High Line Hotel. This extensive experience has equipped her with skills in exceeding customer expectations and fostering professional relationships.
Expertise in SaaS and Customer Success
Valerie Coello possesses extensive experience in the Software as a Service (SaaS) sector. She has a proven track record in leading large teams and creating effective processes for customer success. Her expertise includes managing complex customer implementations and utilizing system reports to ensure smooth operations. She is known for her strong social interaction skills and positive attitude, which contribute to building close professional relationships with clients.
Career Progression in the Hospitality Industry
Valerie Coello's career in the hospitality industry began with her role as a Front Desk Agent at Hyatt Hotels Corporation in 2009. Over the years, she has progressed through various positions, including Pre Opening Specialist at ANdAZ and Consultant at Highgate. Her career reflects a commitment to professional growth and a deep understanding of hotel operations, which she has applied in her leadership roles.