Christian Fakana
About Christian Fakana
Christian Fakana is a Support Specialist at Trax Retail, where he has worked since 2019. He holds a Bachelor of Science in Business Information Technology from London South Bank University and has extensive experience in the SaaS industry.
Work at Trax
Christian Fakana has been employed at Trax Retail since 2019, serving as a Support Specialist for the EMEA region. Over the course of five years, he has developed expertise in providing technical support, particularly in the areas of web applications and Microsoft Office. His role involves assisting clients with retail asset tracking and planogram solutions, contributing to the company's mission of enhancing retail operations.
Education and Expertise
Christian studied at London South Bank University, where he earned a Bachelor of Science (BSc) Hons in Business Information Technology from 2005 to 2009. This educational background has equipped him with a solid foundation in information technology, which he applies in his current role. His skills encompass web applications, Windows, and Microsoft Office, making him proficient in various technical environments.
Background
Before joining Trax Retail, Christian Fakana worked as a Customer Support Representative at Pole Star Space Applications from 2013 to 2019. He also held the position of Infusionsoft Success Coach at Infusionsoft for eight months in 2012-2013. His diverse work experience spans across the SaaS industry, including sectors such as automated marketing, fintech, and maritime applications.
Technical Skills and Languages
Christian possesses strong technical skills in web applications and Microsoft Office, which are essential for his role in technical support. He has experience working in both onsite and remote environments, demonstrating adaptability to various work settings. Additionally, he is fluent in French, which enhances his ability to communicate effectively in multilingual contexts.