Pusztai Zsombor
About Pusztai Zsombor
Pusztai Zsombor is an Operations Service Manager at Trax Retail in Budapest, Hungary, where he has worked since 2020. He holds a Bachelor's Degree in Engineering/Industrial Management from Budapest University of Technology and Economics and has experience in customer success roles at Planorama.
Work at Trax Retail
Pusztai Zsombor has been serving as the Operations Service Manager at Trax Retail since 2020. In this role, he plays a vital part in establishing strategic advisor relationships with clients, ensuring they derive continued value from Trax Retail's products and services. His responsibilities include conducting regular reviews with customers to enhance their platform knowledge and engagement. He is also accountable for managing resource requirements on projects, which involves sizing, booking, and addressing potential issues proactively.
Previous Experience at Planorama
Before joining Trax Retail, Pusztai Zsombor worked at Planorama in Budapest. He held the position of Customer Success Assistant from 2018 to 2019 for a duration of seven months. Following this role, he transitioned to the position of Customer Success Representative in 2019, where he worked for six months. His experience at Planorama contributed to his skills in customer engagement and success management.
Education and Expertise
Pusztai Zsombor studied at the Budapest University of Technology and Economics, where he earned a Bachelor's Degree in Engineering/Industrial Management from 2014 to 2018. He furthered his education at the Università degli Studi di Trento, focusing on International Economics as part of the Erasmus Programme from 2017 to 2018. This educational background has equipped him with a strong foundation in both technical and economic principles.
Skills in Performance Monitoring
In his professional roles, Pusztai Zsombor has developed expertise in monitoring performance indicators. He focuses on making necessary adjustments to enhance project outcomes. His ability to analyze performance data allows him to implement strategies that improve overall project efficiency and client satisfaction.